Varusteleka's brands 12-month warrantyShare on Facebook
On top of our regular 100 day returns policy all our Särmä, Särmä TST, Terävä and Jämä products have a 12-month warranty against defects in materials and workmanship. The 12-month period starts on the day the customer receives the product.
Our warranty covers an extensive range of different products (regular clothing, lightweight underwear, knives, heavy specialty textiles, etc.) and styles of use (everyday wear, outdoors use and military applications). With such a diverse selection and customer base, a simple and clear warranty is essential.
Covers all seasons and conditions
Defects in materials and workmanship normally show up the first time one inspects a product, or when the product is used for the first time in various conditions. 12 months cover all four seasons and conditions from hot summers to cold winters and heavy rains. If no defects show up under this time and these conditions then it's implausible that there is anything wrong with the product.
Does not cover natural wear and misuse
Everything wears out. The more often and harder you use something the more worn it gets. Crawling over rough gravel daily will wear out the knees of any trousers. Although exaggerated, this is still an example of natural wear.
Clothing and gear can also fail when misused. Burning a hole in your jacket whilst drying it out too close to an open flame is pure misuse. Hitting your knife with a rock and damaging the blade is also considered misuse.
Warranty claims are easy
Either walk into our store or contact our customer service by sending us email to [email protected] or use our . Please give us a detailed description of what happened, how it happened and when did you purchase the now damaged item. Also include your receipt/order number and clear photos to illustrate the damage. All this will speed up the warranty claim process a great deal!
The method of compensation depends on the customers wishes and other factors. Normally we replace the faulty product with a new one, but if this is not possible or the customer wishes for a refund, that is naturally also an option.
Illustrated real-life examples
Särmä merino wool hoodie. This shirt has seen almost daily use for four years during which the cuffs have worn out and started fraying. This is natural wear and tear.
Another merino wool hoodie, but this time with an actual manufacturing defect: the side seam of the sleeve was not properly finished which caused it to come undone within a few weeks of use.
Särmä Zip-Off trousers. An interesting material and/or manufacturing defect which has led to the thread snapping off and the crotch seam blowing up. This happened within the first month of use, a clear case of a defective product.
Särmä Jump boots. As can be seen from the condition of the leather, these were never used a whole lot due to the sole coming off. Manufacturing defect!
Terävä Skrama. This knife was used to baton firewood, but instead of using a piece of wood, it was hit with the hilt of an axe. The blade's edge also shows a little bend which looks like it was hit by something hard, like a nail or stone. This is a gray-zone case; even though material defects can cause cracked blades, you should never use anything as hard or harder than the knife itself to baton with. In this case, the customer received a brand new Skrama and was instructed not to use anything but wood when batoning.