International returns

1. Returnable products

You can return any item for a refund, within 100 days of receiving your original order. If you would like a different size or colour, please return your unwanted item and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. All items must be returned in original condition, including possible manufacturer packaging, tags, and any accessories. Shoes should be tried on indoors and underwear over another piece of garment. Please ensure returns are carefully packaged.

2. Include information in parcel and notify us

Please include a note in the package with your contact information and other details about your return, for example print your receipt and mark the returned products by circling the product number. Always inform us about your return by sending us email to info@varusteleka.com or use our . Include information about the products you returned and the tracking code for the return.

3. Send your return parcel

Choose the country or region to see information how to best deliver your return parcel to us.

Estonia

We’re able to generate a return label for you for the charge of 15 EUR, which we will reduce from the refund when the return is being processed. If you wish to return products, please contact us for more information. Please note, that if you're returning something small, it might be cheaper to send it in a letter.

Send your package to:
Returns/Varusteleka Oy
Ruosilantie 2
00390 Helsinki
FINLAND

Depending on the options available in your country, you'll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

We'll refund the price you paid for your item back to your original payment method.

Orders with Smartpost delivery have 14 days time of free returns. Find and select package return from the Smartpost unit's menu, and the unit will prompt you for the locker code. The locker code is the same you received via text message when your first picked up your package. The locker will open after you input the code. The code is valid only 14 days after you have picked up your parcel. Please notify us and include the return’s tracking code to your message.

Sweden

Product returns are free of charge for 14 days after the order has been received. You can return the product to the same DHL service point where you picked it up from by using the returns card you got with your order. If you wish to return items after 14 days of delivery, you may do so by paying for the return yourself.

Send your package to:
Returns/Varusteleka Oy
Ruosilantie 2
00390 Helsinki
FINLAND

After the 14 days you'll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

We'll refund the price you paid for your item back to your original payment method.

Germany, Netherlands, Belgium, United Kingdom, France, Spain, Italy, Slovakia or Poland

We’re able to generate a return label for you for the charge of 15 EUR, which we will reduce from the refund when the return is being processed. If you wish to return products, please contact us for more information. Please note, that if you're returning something small, it might be cheaper to send it in a letter.

Send your package to:
Returns/Varusteleka Oy
Ruosilantie 2
00390 Helsinki
FINLAND

Depending on the options available in your country, you'll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

We'll refund the price you paid for your item back to your original payment method.

Rest of the world

Send your package to:
Returns/Varusteleka Oy
Ruosilantie 2
00390 Helsinki
FINLAND

You'll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

We'll refund the price you paid for your item back to your original payment method.

Domestic returns and refunds

You have 100 days to decide whether you want to keep or return a product you have purchased from us. The idea is you do this before actually use the product. Test footwear indoors and try underwear on over another garment - please try to keep all the products tidy if you're considering returning them.

1. Submit a customer return order, print it and slip it in your return parcel

Find your order's receipt from your account's order history or order confirmation e-mail and click the return button on the receipt. Fill in the needed information and print the receipt of this returns to your return parcel. Below you'll find some additional information for troubleshooting.

+ I have the digital receipt of the original order

Go to your order's receipt page and press the returns button in the top right corner. After this you can select what products you are returning and why from the drop-down menus.

Additional instructions

+ I want my money back

Choose a reason why you wish to return a product and add it to the cart. In the cart you are asked for your bank account information and other necessary information. When you return all the products you ordered, we will pay you back the delivery and payment fees. We will transfer the money to your bank account immediately we have received and checked your return.

+ I paid with Svea Invoice

If you paid your order with Svea Invoice, all the products will be reimbursed straight from your Svea invoice.

You may pay for all the products you might have kept (and also delivery and payment fees) from your Svea Invoice, before we have processed your return. When we have received your returns, we will notify Svea and the returned products prices will be reduced from the invoice. If you think it is necessary, you can contact Svea and ask them to extend your invoice's due date.

+ I want to change products

Choose a return reason for the products you wish to change and add it returns cart. If you choose the size wasn't right, you can immediately choose another size we have in stock to replace the product you are returning.

If you wish to choose completely different product, choose "I don't want a return product" from the drop-down menu. After this you can choose any product you wish to replace the returned product and continue shopping. The returned product's price will be reduced from the total sum of your shopping cart.

+ The product I ordered was faulty

Choose the reason from drop-down menu and in the shopping cart write what was wrong with the product.

If we delivered a wrong product for you, let us know whether you would like us to send you the correct one.

If you wish, you can also contact us info@varusteleka.fi. On average we reply within the next 24 hours.


Print out your new return order's receipt in your return parcel. You will receive a link to the receipt in e-mail, just like with any regular order.

+ I've submitted the return order, but can't print out the receipt

If you can't print the returns order receipt, write the following information on a A4-sized paper:

  • RETURNS
  • FULL NAME
  • RETURNS ORDER NUMBER (Please note, this is the returns order number, not the number from the original order.)
  • E-MAIL

Don't leave your returns order unfinished. If you leave your returns order unfinished after you have added products to the returns cart, our system will assume those products as returned. If this happens or you encounter any kind of problems, please contact us and we will help you out!

+ I do not have the receipt or I only have the paper receipt from your walk-in store

Without the digital receipt you can't submit the returns order. Take a A4-sized paper and write down the following information:

  • FULL NAME
  • FULL DELIVERY ADDRESS
  • E-MAIL and/or TELEPHONE NUMBER
  • BANK ACCOUNT NUMBER in IBAN-format (What is IBAN?)
  • The date or estimated timeframe of the original purchase
  • If you wish, you can also tell us why you wish to return the products.

Add this paper to your return parcel. With the information you have provided we are able to retrieve your original purchase.

+ My order is older than 100 days

If you find out the product is not what it's supposed to be, but 100 days has already passed, contact us via e-mail, and let us know in detail what was wrong and together we'll come up with something that'll leave us both happy.

Take a A4-sized paper and write down the following information:

  • FULL NAME
  • FULL DELIVERY ADDRESS
  • E-MAIL and/or TELEPHONE NUMBER
  • BANK ACCOUNT NUMBER in IBAN-format (What is IBAN?)
  • The date or estimated timeframe of the original purchase
  • Please write down why you wish to return the products, especially if there was something wrong with them.
+ I wish to return products to your walk-in store

In our walk-in store you can change and refund all your Varusteleka purchases. Walk in our store with the receipt, tell us what you would like to accomplish and we'll get it done. You can also return product you have purchased from our walk-in store via Posti and Matkahuolto. See instructions above.

2. Deliver the parcel free of charge

Take your return parcel to your Posti or Matkahuolto and tell you wish to return the parcel to Varusteleka. If you used Smartpost and still have the code, you can use it to return your parcel from the same Smartpost unit. Returning is free. Please remember to ask for a tracking code for your return, so you can track the parcel's delivery progress.

+ Returns by Smartpost

You need the same code you used to pick up your order. Prepare the package and go to the same unit you originally fetched your order. Follow the instructions on the screen. Please note, that the Smartpost returns will work only 14 days after the delivery.

+ Returns by Posti

Go to Posti and tell them you wish to send a return parcel to Varusteleka. We will pay for the return shipment and it's completely free for you. They should have our information, but here is all the relevant stuff just to be on the safe side:

Varusteleka
Ruosilantie 2
00390 Helsinki
Posti logistics-ID 610286

More information about returning parcels through Posti: https://www.posti.fi/private/returnparcel

+ Returns by Matkahuolto

Go to Matkahuolto and tell them you wish to send a return parcel to Varusteleka. We will pay for the return shipment and it's completely free for you. They should have our information, but here is all the relevant stuff just to be on the safe side:

Varusteleka
Ruosilantie 2
00390 Helsinki
Matkahuolto returns-ID 9514740

3. We will contact you when your return is processed

We will refund you or send the products you ordered immidiately when your returns is received and products are checked. We will notify you via e-mail. All products paid with Svea Invoice will be reimbursed from your Svea Invoice.

Usually all returns arrive at our offices within a week. Please note that all returns are processed as second class mail, therefore they can be delayed by an additional week during congested parcel traffic (christmas etc.) - all of this reflects on when you will be refunded. If you do not hear from us for over two weeks, please contact us and let us know.

If you're in a hurry and need to have a replacing product fast, e.g. larger size of the trousers you are returning for upcoming weekend, you can return the trousers and ask for a refund and place a new order for the larger trousers.

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