Terms and Conditions

1. Placing an Order

We encourage all customers to place orders through our website for convenience and accuracy. The webshop automatically detects your country based on your IP address and adjusts prices, currencies, and shipping options accordingly. You can also manually select your shipping country from the drop-down menu.

Once an order has been placed and paid for, it cannot be modified or combined with other orders. If you have any questions, feel free to contact us at [email protected].

2. Shipping and Tracking

We offer competitive shipping rates, which are displayed during checkout. Actual shipping costs may be higher, but we cover part of the shipping expenses for our customers.

Approximate delivery times (business days only):

  • Europe: 2-14 days (via local postal services, PostNord/DPD, GLS, or DHL Express).
  • North America: 2-16 days (via local postal services, UPS, or DHL Express).
  • Rest of the World: 7-30 days (via local postal services or DHL Express).

Please note that these are estimates based on carrier data. Varusteleka is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Tracking is available for all shipments. Read more about our deliveries here

3. Prices, Taxes, and Duties

Our prices vary depending on your location and are automatically adjusted during checkout.

European Union (EU): Prices include VAT (24%) for customers within the EU.

United States: Sales taxes are applied during checkout based on the shipping address. The total, including taxes, will be shown before you complete your purchase.

For customers outside the EU and the U.S., local customs duties, taxes, and import fees may apply. These are the responsibility of the customer. Your shipment will include accurate customs documentation that reflects the value and contents of the package. Please note that we cannot mark shipments as "gifts" or alter customs information.

4. Payment Methods

We accept various global payment methods to ensure a secure checkout experience:

  • Apple Pay and Google Pay
  • PayPal
  • Credit Card
  • Online Banking
  • Swish and Vipps
  • Gift Card

Read more about our payment methods here.

5. Restricted Items

Certain items cannot be shipped internationally due to carrier and customs restrictions, including:

Gun replicas, deactivated weapons, gun parts, magazines, grenades, batteries, and aerosols.

Additionally, specific countries may have further restrictions, such as prohibitions on certain foodstuffs (e.g., the U.S., Canada, UK, Japan). It is the customer’s responsibility to check local regulations before ordering.

6. International Returns and Refunds

Please refer to our Returns and Refunds page for all returns and refunds. You can initiate a return within 100 days of receiving your order, provided the item is unused and in its original condition.

7. Privacy and Data Protection

We take customer privacy seriously and comply with the applicable regulations in all regions where we operate.

European Union (EU): In compliance with the GDPR, personal data is processed only to fulfill orders and improve customer experience. Your data will not be shared with third parties for marketing purposes without your consent. 

United States: U.S. customers are protected by the California Consumer Privacy Act (CCPA), allowing you to access, delete, or request the restriction of your personal data.

Please review our Privacy Policy for full details on how we collect and use personal information. If you have concerns about data use, contact us at [email protected].

8. Cookies

Our website uses cookies to improve functionality and analyze browsing behavior, helping us optimize our user experience. Disabling cookies may affect your ability to place orders. For more information, refer to our Privacy Notice.

9. Emails and Notifications

After placing an order, you will receive the following automated emails:

  • Order confirmation
  • Payment information (if required)
  • Shipping confirmation with tracking details (if applicable)

Please ensure your contact information, including your email address, is accurate. Unless you explicitly opt-in, we do not use your email for marketing.

10. Contact Us

For any questions or concerns, you can reach us at:

Email: [email protected]
Phone: +358 10 320 3813 (See Contact information for service hours)
Address: Varusteleka Oy, Hankasuontie 11 A, 00390 Helsinki, Finland
Business ID: 2082907-8

Store

Hankasuontie 11 A
00390 Helsinki

Mon-Fri 10:00-20:00
Sat 10:00-19:00
Sun 12:00-17:00

Exceptions to opening hours on the Store page.

Social media

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Contact us

Tel: +358 10 320 3813

[email protected]

Mon-Fri 08:00-20:00 EET
Sat 10:00-18:00 EET
Sun 10:00-18:00 EET

See all Contact Information.

Secure payment

Delivery methods

Copyright © 2024 Varusteleka Oy | Business ID 2082907-8 | EU VAT number FI20829078