As a regular customer you can browse your order history, follow the status of your orders. We are working on other benefits also. More about them soon-ish!
Please use the webshop to place your order instead of sending requests via email. This is the easiest way for both you and us. Our webshop will automatically detect your country by your IP address and the prices and currencies of the products and shipping options are changed accordingly. If you need to change the destination country, you can do it from the drop-down menu on the top right of the page.
Unfortunately, adding stuff to your order after you have paid is not possible.
We do not offer wholesale at all at this time.
If you are have any questions please feel free to send us email to [email protected].
You'll find that our shipping prices are reasonable and the rates are fixed. The shipping rates are shown in the shopping cart. In reality the shipping is more expensive than what you'll be paying, but we'll make up the difference.
Approximate delivery times (weekends and holidays are excluded):
Tracking is available at http://www.posti.fi/private/
or at www.dhl.com/en/express/tracking.html
Prices are affected by whether or not you order inside the European Union (outside the EU you don't pay VAT). In Finland, like most other countries in EU, we have VAT, Value Added Tax. It is nominally 24 %. The simplest way to figure this out is simply to use the drop-down menu above and you'll see all prices and shipping as you get them.
EU residents might think they pay more, but that's not the case - if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country might charge. Please note that all customs fees, taxes and duties are your responsibility. Logistics companies, e.g. DHL Express, might also add a service fee for declaring your item on your behalf. The value of the package will be listed directly on your package or transmitted digitally as required by customs authorities. Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.
We accept payment via PayPal, Trustly and Solinor Payment Highway (Visa and Mastercard). We offer also Payson and Svea Invoice for Swedish clientele.
Trustly offers bank payments and credit transfers in a secure, simple and fast manner between consumers and e-merchants. Payments and credit transfers via Trustly are made immediately. Trustly is always free to use and no registration is required for users.
Trustly supports your favourite bank and you log in using the same credentials as when logging into your bank account. Millions of transactions throughout Europe are processed every year via Trustly, using the world's safest security protocol. Trustly provides a secure payment method that offers peace of mind and is a payment institute licenced by Sweden's Financial Supervisory Authority to operate throughout the European Union. You can view our licence here.
If you have any questions regarding a payment made in conjunction with a purchase, we would ask you to contact the online store's customer service in the first instance.
Visit www.trustly.com for more information.
We do not deliver abroad following items: Gun replicas, deactivated guns, gun parts, magazines, deactivated grenades, batteries, aerosols. We know this sucks, but the Itella and all other companies will not carry them, because there are RULES. There is precious little we can do about it..
See information regarding returns and refunds here.
Like every other webshop, we follow you so thoroughly that we could replay all your actions on our site. Your movements in our webshop are analyzed and we use this information to make our web pages easier to use and to generate more sales. We for an example change the layout of the links on our front page and see where people click themselves to, and then rearrange them so that people will find products they want to buy. Step 3: Profit.
If you're paranoid, you can disable cookies. We haven't tested our website without cookies and never will, because everybody uses them. You might not be able to order properly without cookies. Disabling cookies does not make you a privacy-aware internet wizard, if anybody wanted to harm or rob you, going cookie-less is like pulling it out before you come to prevent insemination. Gives you a false feeling of having it in control.
Once you make an order and give us your e-mail address, you get a couple of automatic e-mail messages. The first one, order confirmation, is sent immediately. For orders that require payment quotation you get a separate e-mail including payment information. Once the package is sent the system sends you an e-mail about this. Included is a tracking code if applicable to the shipping method.
We have a very advanced system that tries to keep the web pages 100% up to date about item availability. As nothing is perfect, sometimes it fails, ie. you might order something that really isn't available. If this happens, we will try to contact you. If you haven't supplied phone or e-mail information and we don't have something you ordered, we'll either send your order without the item or not at all. So please include a working e-mail address and do check it after making an order! Once again: we do not use your personal info for any marketing purposes or other dubious crap.
Contact us by e-mail or phone. When sending us e-mail clearly indicate what the message is about. If it's about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages. We receive hundreds of e-mails a day, so when we get a message from [email protected] that says "Okay" it can be difficult to find out what's it all about.
Check your e-mail system that you have sufficient space for new messages. We are fast and reliable, technology isn't. If you don't hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.
Our contact information:
Hankasuontie 11 A
Business ID 2082907-8
Varusteleka’s Customer register
Purchases made in Varusteleka’s webshop are saved in our register, or when a customer makes an account in Varusteleka’s webshop.
The main purpose of the register is to get the order shipped to the customer. The register also helps Varusteleka solve any problems related to the order, or resolve customer returns.
The secondary purpose of the register is to create personalized content in Varusteleka’s webshop.
Some of the information in the register may be sent to Varusteleka’s partners so that customer relations may be developed outside of webpages controlled by Varusteleka. When this was written, this means that Varusteleka will send various customer lists to Facebook and Custobar (marketing platform for emails and website content) in order to advertise through these channels as well.
Outside companies will not have access to anyone’s Facebook profile, to anyone’s personal data, nor will it be possible to spy on any of the customers - they will only be shown adverts. If this is generally inconvenient, the solution is simple: use an email address for Facebook that isn’t used anywhere else.
The register will also be used for tracking advertisement efficiency. If something isn’t working, we want to know about instead of being an annoyance to people.
Customers have the right to opt out of sending information to Varusteleka’s partners. This is possible by sending an email to [email protected]
The register will save everything that we can get from purchases or the creation of an account. In other words:
The information won’t be used for direct marketing, unless the customer has otherwise requested it.
Information will only be used for refining internet marketing, which will not lead to direct marketing or forwarding customer information to other parties.
At the time of writing, we only send information to Custobar and Facebook that will be used by our own advertising account. The amount of advertisements you see on Facebook will not suddenly jump - you will only see more specialised advertisements (from Varusteleka).
The customer may request that his or her information be removed from the register, and we will do so. Legal matters, inheritance, or open bills may of course affect the situation.
The register is located on Varusteleka’s password-protected, encrypted and encased-in-concrete servers, which are not accessible by outside parties. Facebook advertising audiences based on the information in the register are only accessible by us. They are also unable to be opened once they have been sent to Facebook - we are only able to see how many persons there are in an audience.
Use the web shop, please. If technology fails, you can also mail us [email protected]. Phone is the last option, we can do it, but it's not preferred, as it's very hard to get down addresses etc. correctly.
For an order, we need you first name, last name, address, postal code, and city. We also need at least an e-mail address, and if at all possible, your phone number. When placing an order, we need you to give us permission to collect and process the data you provide us. You can learn more about this from our Privacy Notice.
If you give us your e-mail address, our system will automatically send you a message when the package is sent from us. You'll get a tracking code with the message, except when the delivery method has no tracking. If you don't give an e-mail address or phone number and there is a problem with your order (missing/faulty address details, a product out of stock), we may not be able to process your order or your order will be sent incomplete.
Finnish laws are very strict on privacy. What's more, we're the good guys, so we really respect privacy. Your information will never be abused or leaked to unnecessary third parties. Mostly we use it to get your order to a succesful conclusion. You will not receive marketing emails unless you specificly order them from us.
We accept both domestic and international orders. Domestic orders are shipped for free, foreign orders have fixed shipping fees for each country, you will be quoted after making an order.
Domestic orders can be paid in advance with Maksuturva online payment (using Finnish bank systems or credit cards), Svea invoice or by cash on delivery. Cash on delivery means you can pay the order as you pick it up from the post office. Advance payment costs nothing, cash on delivery costs 3,90 €.
Using Svea invoice to pay for your transactions is safe and easy. You don't need to use your payment card details and you will get your goods before you pay for them. The invoice will be sent to you separately via letter.
Billing payment 3,50 € per order. If payment is delayed, a reminder fee of 5,00 € and 7,00 % interest + reference rate for late payment will be added to bill. Svea will check the customer's creditworthiness, which in some cases involves credit check. The order will only be delivered to your official home address found from population register.
We use Posti, the Finnish postal company and Matkahuolto, a domestic alternative.
Almost 90% of shipments are packed day or two after the purchase has been made. If, however, we have a lot of orders in the line, we'll usually notify about it on the front page.
Domestic shipping: Parcels 4,00 € and letters 2,00 €.
We will add delivery surcharge of 3,50 € to products containing explosive substances. Some explosives' delivery methods are also limited to pick-up from store only and in these cases there is no surcharge to delivery. This information is also available on the products that are affected by these terms.
You can have your order packed in reusable Repack-package. Your E-mail is required information to complete the order. The e-mail is needed to send the discount code for our web shop to your e-mail. To do this, your e-mail is given to our partner, Repack. You might receive a survey about Repack-packaging. Your contact information won’t be used for marketing purposes. See more info on Repack page.
We also deliver dometic orders via SmartPOST. Please note the following when ordering with SmartPOST delivery method:
We've made a separate page for our returns policy. In short, domestic orders can be returned and refunded in full withing 100 days of receiving the goods. International returns are not accepted, unless the customer pays for the shipping, back and forth.
If you place an additional order within one day of your first order, we're usually able to combine the two orders and ship them as one.